Customer Success Manager - Spanish Speaker - Remote

Overview

As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way, collaborating closely with cross-functional teams.

In Short

• Design a success plan for a Book of Business of strategic customers throughout their lifecycle.
• Achieve and report on customer health, satisfaction, retention, and growth targets.
• Act as the voice of the customer, gathering insights for internal teams.
• Lead training sessions to ensure product efficacy for users.
• Monitor recordkeeping for informed customer interactions.
• Develop and execute programs for ongoing customer development.
• Identify potential customer references and assist with case studies.
• Maintain understanding of Semperis technology and products.
• Assist in the development of processes for the overall CS program.

Requirements

• 5+ years’ experience as a Customer Success Manager or related role.
• Understanding of Semperis solutions and Microsoft technologies.
• Experience working with C-level Executives.
• Ability to explain technical cybersecurity data.
• Excellent communication and project management skills.
• Proactive in building strong customer relationships.
• Intellectually curious and driven to expand expertise.
• Responsive to changing situations.
• Fluent in Spanish and English.

Benefits

• Join a global team on the front lines of cybersecurity innovation.
• Work in a supportive and empowering environment.
• Be part of a recognized fast-growing company.
• Opportunities for career growth and development.
• Balance between work and life.