Customer Success Manager - French Speaker - Remote

Overview

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform, and we are looking for a Customer Success Manager who is a French speaker to join our team.

In Short

• Deeply understand Canary’s products to communicate their value to clients.
• Lead client onboarding processes, ensuring a smooth start.
• Partner with clients to demonstrate how solutions address their needs.
• Build and maintain relationships with key stakeholders.
• Own a book of business and identify growth opportunities.
• Act as a trusted advisor to resolve client challenges.
• Collaborate with Sales to expand the book of business.
• Manage a large portfolio of Mid-Market accounts.
• Utilize exceptional communication abilities to build trust.
• Proficiency with technology and adaptability to dynamic environments.

Requirements

• Bachelor’s degree.
• 3–5 years of Customer Success experience in a SaaS environment.
• Proven track record of onboarding clients through complex challenges.
• Experience managing accounts with annual contract values between $20K–$100K.
• Strong organizational and time-management skills.
• Exceptional communication abilities with diverse stakeholders.
• Analytical mindset to assess client needs.
• Collaborative nature, adept at working with cross-functional teams.
• Confidence and charisma to drive growth.
• Familiarity with hospitality technology is a plus.

Benefits

• Opportunity to work with a leading technology company in hospitality.
• Be part of a dynamic and innovative team.
• Work remotely from anywhere.
• Access to professional development resources.
• Collaborate with major hotel brands.