Patient Account Associate II Payment Research Representative - Remote

Overview

The Patient Account Associate II Payment Research Representative provides extraordinary care to customers by offering friendly, courteous, and professional service while managing account handling processes and resolving complex issues.

In Short

• Identify and save appropriate payment details.
• Balance payments to deposits in systems.
• Post payments to patient accounts using both electronic and manual systems.
• Research and validate payment postings.
• Follow up on correspondence, zero payments, and denials.
• Contact payers for detailed payment information.
• Assist teammates with balancing issues.
• Meet productivity and quality goals.
• Participate in team collaborations and meetings.
• Promote the mission and values of Intermountain Health.

Requirements

• High School diploma or equivalent required.
• Minimum of one year of full cycle medical billing experience required.
• Six months in a healthcare Cash Posting role required.
• Knowledge of CPT, ICD-10, and modifiers required.
• Ability to read and understand EOBs or interpret denials required.
• Basic understanding of accounting procedures required.
• Experience with insurance claim appeals required.
• Excellent computer skills required.
• Familiarity with electronic remittances required.
• Effective communication skills required.

Benefits

• Generous benefits package supporting wellness.
• Tuition coverage through the PEAK program.
• Opportunities for career advancement.
• Supportive work environment.
• Equal opportunity employer.