Patient Accounting Representative II - Research - Remote

Overview

The Patient Accounting Representative II is responsible for managing accounts within the Patient Financial Services department, ensuring compliance with billing rules and regulations, and providing customer service related to patient billing inquiries.

In Short

• Manage patient accounts and billing processes.
• Apply billing rules for research-related charges.
• Assist in invoicing and correcting billing errors.
• Resolve patient billing questions and complaints.
• Document actions taken in accordance with department policy.
• Work with collection agencies for account updates.
• Participate in training and education sessions.
• Communicate effectively with patients and insurance companies.
• Contribute to departmental planning and process improvements.
• Perform competencies specific to the department.

Requirements

• High School Graduate.
• 1+ years of experience in customer service or billing.
• Preferred: Associate's Degree in a related field.
• 1+ years of experience with Epic software.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Compassionate and professional demeanor.
• Understanding of medical billing processes.
• Ability to handle sensitive financial matters.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive work environment.
• Access to training and education resources.
• Collaboration with healthcare professionals.