Patient Account Representative - Remote

Overview

The Patient Account Representative (PAR) is a key member of the Revenue Cycle Management team, serving as the primary point of contact for patients with billing-related concerns. The PAR supports callers by answering questions and resolving concerns regarding insurance, billing, and payments, positively impacting the patient journey.

In Short

• First point of contact for patients with billing questions.
• Demonstrates outstanding customer service and empathy.
• Handles high-volume inbound calls in a call center environment.
• Analyzes patient accounts and resolves billing errors.
• Collaborates with internal teams to drive resolutions.
• Educates patients on billing, insurance, and payment options.
• Utilizes de-escalation skills with upset patients.
• Maintains thorough knowledge of workflows and policies.
• Documents call details accurately for visibility.
• Participates in team support and process improvement.

Requirements

• High School degree or equivalent.
• 2+ years of experience in customer service, preferably in healthcare.
• 1+ year of remote work experience.
• Experience with EMR/EHR systems.
• Basic knowledge of healthcare claims processing.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Strong attention to detail and multitasking ability.
• Ability to exercise critical thinking in resolving issues.
• Must maintain confidentiality of sensitive information.

Benefits

• Medical, Dental, Vision, and EAP.
• LTD/Life Insurance.
• 401k with employer match.
• PTO accrual starting at 15 days per year.
• Paid Parental Leave.
• Tuition Reimbursement Program.