Patient Accounts Representative - Remote

Overview

The Patient Accounts Representative is responsible for assisting patients with their insurance coverage and billing inquiries, ensuring they understand their financial responsibilities and coordinating payments.

In Short

• Serve as the primary contact for patients regarding insurance coverage.
• Explain billing details, including deductibles and out-of-pocket costs.
• Respond to patient questions about statements and claims.
• Coordinate and process payments or set up payment plans.
• Maintain accurate records of patient interactions.
• Support general administrative and accounts receivable functions.
• Work full-time as an independent contractor.
• Communicate effectively with patients over the phone.
• Utilize knowledge of U.S. healthcare insurance and billing terminology.
• Familiarity with EHR systems and billing software is a plus.

Requirements

• Deep understanding of U.S. healthcare insurance.
• Experience in patient communication and billing roles.
• Excellent verbal and written communication skills.
• Polished and professional phone demeanor.
• Familiarity with EHR systems and insurance portals.

Benefits

• Work remotely with flexible hours.
• Opportunity to help patients navigate healthcare.
• Gain experience in medical billing and accounts receivable.
• Develop communication and customer service skills.