Director of Client Services - Remote

Overview

As a Director of Client Services at Sedgwick, you will play a crucial role in managing client relationships and ensuring customer satisfaction within a global industry leader.

In Short

• Lead account management strategies for managed care client service plans.
• Responsible for client retention, satisfaction, and revenue growth.
• Deliver innovative solutions to clients across various industries.
• Conduct pre-renewal visits and manage client contracts.
• Negotiate service plan improvements and resolve customer service issues.
• Supervise personnel and ensure compliance with quality initiatives.
• Participate in the local insurance community for professional development.
• Access diverse benefits for mental, physical, and financial well-being.
• Flexible work schedule with career development opportunities.
• Work in a supportive and inclusive environment.

Requirements

• Bachelor's degree preferred; CPCU, AIC, or ARM designations are a plus.
• Ten years of related experience required, including supervisory experience.
• Strong negotiation and communication skills.
• Ability to manage complex client relationships.
• Experience in the insurance or managed care industry is preferred.
• Proven track record of driving customer satisfaction and revenue growth.
• Willingness to travel as needed.
• Commitment to quality and compliance standards.
• Demonstrated leadership and team management capabilities.
• Empathy and accountability as part of the company culture.

Benefits

• Flexible work schedule.
• Referral incentive program.
• Career development and promotional growth opportunities.
• Comprehensive benefits including medical, dental, and vision.
• 401K on day one.
• Supportive and inclusive workplace culture.
• Access to professional development opportunities.
• Work-life balance initiatives.
• Recognition as a top workplace for employee satisfaction.
• Equal opportunity employer committed to diversity.