Client Services Representative - Remote

Overview

The Client Services Representative at Sedgwick plays a vital role in managing client accounts and ensuring high levels of customer satisfaction through effective communication and service delivery.

In Short

• Manage accounts for assigned programs.
• Coordinate contract renewals and pricing.
• Educate clients on loss data and cost drivers.
• Act as the primary contact for clients.
• Identify and resolve service issues.
• Solicit cross-selling opportunities.
• Collaborate with program management.
• Maintain records and prepare reports.
• Support a positive team environment.
• Participate in ongoing learning and development.

Requirements

• Bachelor's degree preferred.
• Three years of related experience.
• Knowledge of customer service and claims management.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office.
• Strong analytical and organizational skills.
• Excellent interpersonal and negotiation skills.
• Able to work in a team environment.
• Ability to handle conflict effectively.
• Capable of meeting performance competencies.

Benefits

• Blended work environment.
• Ongoing learning and professional growth opportunities.
• Comprehensive benefits package including medical and dental plans.
• 401K plan with company match.
• Four weeks of PTO in the first year.
• Supportive team culture.
• Recognition of employee successes.
• Flexible spending or health savings options.
• Employee assistance programs.
• Diverse and inclusive workplace.