Client Services Representative - Remote

Overview

NeoWork is excited to welcome a proactive and customer-centric Client Services Representative to our team. In this role, you will be the primary point of contact for our clients, ensuring their needs are met and that they receive exceptional service throughout their journey with us.

As a Client Services Representative, you will take on the responsibility of building and maintaining strong client relationships, addressing inquiries, and resolving any issues that may arise. Your ability to communicate effectively and professionally will be key in helping to enhance client satisfaction and retention.

At NeoWork, we pride ourselves on our innovative approach to providing tailored services for startups. If you are passionate about client service and thrive in a fast-paced environment, we’d love to have you as part of our dynamic team.

In Short

• Act as the primary point of contact for clients, addressing their inquiries and concerns in a timely manner
• Build and maintain strong relationships with clients to understand their needs and provide tailored solutions
• Monitor client accounts and ensure satisfaction by resolving issues proactively
• Collaborate with cross-functional teams to deliver exceptional client service
• Document client interactions and maintain accurate records of communications in our systems
• Identify opportunities for upselling or cross-selling services to enhance client satisfaction
• Stay informed about product and service updates to provide accurate and relevant information to clients

Requirements

• Strong communication skills
• Proven experience in client services or a similar role
• Ability to work in a fast-paced environment
• Proficiency in documentation and record-keeping
• Problem-solving skills

Benefits

• Dynamic work environment
• Opportunities for professional growth
• Innovative company culture