Project Manager, MAX Service Delivery - Remote

Overview

We are seeking a dynamic and experienced Project Manager, Service Delivery to join our customer organization working directly with our service delivery team. This role is responsible for ensuring direct and partner led MAX customer deployments, onboarding, and ongoing maintenance is delivered on time and high level of customer satisfaction.

In Short

• Lead and manage multiple service delivery projects from initiation through completion.
• Collaborate with clients to understand their needs and define project goals.
• Coordinate resources across various functions to ensure seamless service delivery.
• Develop detailed project plans, including milestones and timelines.
• Monitor project progress and performance, providing regular updates.
• Identify and resolve project-related issues and risks proactively.
• Ensure adherence to service level agreements (SLAs).
• Maintain comprehensive project documentation.
• Implement process improvements to enhance client satisfaction.

Requirements

• Bachelor’s degree in Business, Information Technology, or a related field.
• 5+ years of project management experience in a managed services or cyber service delivery environment.
• Strong understanding of project management methodologies (Agile, Waterfall).
• Proven experience managing technical service delivery projects.
• Excellent communication, negotiation, and conflict-resolution skills.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Competitive salary.
• Stock options.
• Health benefits.
• Unlimited PTO.
• Parental leave.
• Tuition reimbursements.