Remote Otter LogoRemoteOtter

Technical Support Engineer - Remote

Posted 17 weeks ago
Customer Service
Full Time
GB

Overview

Join Secure Code Warrior to create a safer digital landscape by assisting companies to secure their software through developer-led practices!

In Short

  • Diagnose and troubleshoot technical issues.
  • Assist T1 and T2 support agents with escalated tickets.
  • Fix content-related bugs.
  • Ensure SLAs and customer service standards are met.
  • Maintain a ‘closed-loop’ communication style.
  • Identify bugs and improvements in the platform.
  • Enhance knowledge base documentation.

Requirements

  • 1+ years relevant experience in technical support.
  • Demonstrable knowledge in programming.
  • Experience with software security is a huge advantage.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • A team player with a strong work ethic.

Benefits

  • Work with a leading agile learning platform.
  • Collaborate with internal teams like Sales and Marketing.
  • Engage in fun technical discussions with users.
  • Be part of a venture-backed company.
  • Contribute to a culture of developer-driven security.
Secure Code Warrior logo

Secure Code Warrior

Secure Code Warrior is dedicated to creating a safer digital landscape by empowering companies to secure their software through developer-led practices. With a mission to establish new standards for coding, the company offers the world's leading agile learning platform that provides effective secure coding solutions for developers. Trusted by over 600 enterprises, Secure Code Warrior helps organizations build safer software and foster a culture of developer-driven security. As a venture-backed company, it operates globally with offices in Australia, the United States, Belgium, Iceland, and the United Kingdom.

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