Office Assistant/Customer Service - Remote

Overview

The Office Assistant/Customer Service role involves providing operational support to a growing U.S. franchise business while working fully remote. The position emphasizes customer communication, scheduling, and maintaining operational efficiency.

In Short

• Fully remote position with U.S. business hours overlap required.
• Compensation ranges from $1250 to $1500 USD per month.
• Performance incentives based on operational efficiency.
• Long-term growth potential in administrative and operations roles.
• Key responsibilities include call handling, scheduling, and dispatch coordination.
• Experience in customer service and CRM systems is required.
• Support for invoicing and operational tasks is part of the role.
• Ideal candidates are proactive and detail-oriented.
• Experience in home service businesses is a plus.
• Stable, full-time remote work environment.

Requirements

• At least 2 years of customer service experience.
• Minimum 2 years of scheduling or dispatch coordination experience.
• Experience with CRM systems is essential.
• Administrative support experience required.
• Ability to manage multiple operational tasks simultaneously.
• Strong communication skills.
• Organizational skills and attention to detail.
• Proactive work ethic.
• Experience in home services is a nice-to-have.
• Familiarity with ServiceTitan is a plus.

Benefits

• Remote work flexibility.
• Performance incentives based on metrics.
• Integration into a supportive franchise operation.
• Opportunities for professional growth.
• Stable employment in a growing company.