Level 1 Tech Support Specialist - Remote

Overview

The Level 1 Tech Support Specialist will help users around the world through written conversations, focusing on meaningful problem-solving in the cryptocurrency space.

In Short

• Assist users with inquiries about Trezor hardware wallets and applications.
• Provide pre-sales and post-purchase support to customers.
• Moderate community forums and improve knowledge base content.
• Engage in side projects across various domains.
• Continuously learn about the Trezor ecosystem and industry trends.
• Utilize a ticketing system to address customer issues.
• Support users with empathy and clarity in high-stress situations.
• Work in a fast-paced environment with a startup mindset.

Requirements

• Experience in client-facing tech support or similar roles.
• Strong tech-savviness and problem-solving skills.
• Resilience and empathy in customer interactions.
• Familiarity with tools like Zendesk, Slack, and GitHub.
• Proactive and energetic mindset.
• Experience in high-risk industries such as fintech is a plus.

Benefits

• Opportunity to be part of a revolutionary brand in the crypto industry.
• Option to receive part of compensation in Bitcoin.
• Budget for professional development.
• High level of flexibility in work arrangements.
• Comfortable office space with various amenities.
• Friendly working environment with regular company events.
• Focus on impactful support rather than strict KPIs.
• Additional perks such as a MultiSport card.