Broker Customer Success Manager - Remote

Overview

Sana’s vision is to make healthcare easy. We aim to create an experience that simply feels easy when you need to access our healthcare system. If you feel passionate about delivering better healthcare to small businesses through a seamless care experience and affordable benefits, join us!

In Short

• Facilitate smooth customer transitions from the Implementation team.
• Be the relationship lead and strategic contact for our customers and their brokers.
• Serve as a partner and consultant to our brokers and their clients.
• Proactively manage potential escalations with the leadership team.
• Be a knowledge partner, researching and documenting updates.
• Lead initiatives to improve team processes and customer strategies.
• Partner with Sales to expand and retain brokerage relationships.
• Collaborate cross-functionally to enhance the customer and broker experience.
• Work with our product team to create a product that delivers the best customer experience.

Requirements

• 5+ years experience in the health or benefits space.
• Understanding health plan operations and finances is a plus.
• Licensed broker.
• Values-oriented and cares about improving the healthcare system.
• Curiosity and humility in asking questions.
• Flexible and resilient with a culture of continuous learning.
• Bias for action paired with intelligent risk-taking.
• Embrace responsibility and foster trust with colleagues.

Benefits

• Opportunity to make a significant impact in healthcare.
• Work in a fast-growing environment.
• Collaborative and supportive team culture.
• Flexible working arrangements.