Admin Support Tier I Associate - Remote

Overview

The Admin Support Tier I Associate at Sana plays a crucial role in providing seamless support to brokers and admins, ensuring a smooth healthcare experience for clients.

In Short

• Provide assistance to brokers and admins via phone and email.
• Handle onboarding and system needs for new and renewing plans.
• Resolve complaints and issues such as billing discrepancies.
• Maintain detailed records of client interactions.
• Educate partners on compliance and contractual obligations.
• Assist with navigating online portals and digital resources.
• Ensure compliance with HIPAA policies.
• Collaborate with various departments to resolve issues.
• Meet performance metrics for customer satisfaction.
• Provide feedback on product issues.

Requirements

• 2+ years of experience in support roles.
• Strong time management and organizational skills.
• Experience in health insurance preferred.
• Comfortable with remote work and modern applications.
• Bilingual in Spanish and English is a plus.
• Ability to handle stressful situations with patience.
• Outstanding communication skills.
• Attention to detail and a proactive attitude.
• Gritty and adaptable to team needs.
• Mission-driven with a focus on improving healthcare.

Benefits

• Stock options in a rapidly scaling startup.
• Flexible vacation policy.
• Medical, dental, and vision insurance.
• 401(k) and HSA plans.
• Parental leave.
• Remote worker stipend.
• Opportunities for career growth.
• Dynamic startup environment.