Member Advocate - Remote

Overview

Sana is on a mission to simplify healthcare by providing affordable health plans and integrated care models, ensuring members receive the right care effortlessly.

In Short

• Provide guidance on health insurance and employer benefits via multiple channels.
• Assist new customers with onboarding and health plan selection.
• Support members with their care journey including provider searches and claims issues.
• Give feedback to improve member support experiences.
• Ensure members feel valued and well taken care of.

Requirements

• Bilingual in English and Spanish preferred.
• Bachelor's degree with 2 years of relevant experience preferred.
• Comfortable with remote work.
• Excellent communication skills.
• Knowledge of healthcare and insurance benefits preferred.
• Self-directed and entrepreneurial mindset.
• Values-oriented with a commitment to improving the healthcare system.
• Adaptable to change and startup environments.
• Familiarity with modern web applications.

Benefits

• Fully remote team with no office return mandates.
• Flexible vacation policy.
• 100% company-paid medical, dental, and vision insurance.
• 401(k), FSA, and HSA plans available.
• Paid parental leave.
• Short and long-term disability and life insurance.
• Competitive stock options for all employees.
• Transparent compensation and career development programs.
• Paid sabbatical after 5 years.
• Home office setup stipends and ongoing learning budget.
• Direct positive impact on members' lives.