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Member Care Advocate - Remote

Posted 21 hours ago
Customer Service
Full Time
Worldwide

Overview

As a Member Care Advocate at Included Health, you will be a vital representative of our mission to enhance healthcare standards, guiding members through their healthcare benefits and ensuring a seamless experience.

In Short

  • Provide empathetic and comprehensive support to members.
  • Own the member journey and resolve complex cases.
  • Assist members with health plan-related questions.
  • Guide members in accessing necessary healthcare services.
  • Educate members on their available benefits.
  • Utilize technology and internal tools effectively.
  • Articulate the mission of Included Health.
  • Drive member satisfaction through high-quality service.

Requirements

  • Bachelor's degree with 2 years of healthcare experience or 5 years of relevant experience.
  • Experience handling high-volume inbound calls.
  • Technical proficiency with VoIP systems, Google apps, and CRM software.

Benefits

  • Work remotely from a distraction-free home office.
  • Be part of a mission-driven organization.
  • Opportunity to make a significant impact in healthcare.
Included Health logo

Included Health

Included Health is a pioneering healthcare company dedicated to delivering integrated virtual care and navigation services. With a mission to elevate the standard of healthcare for everyone, Included Health aims to eliminate barriers and provide high-quality care to individuals in every community, regardless of their health journey or the type of care required—ranging from acute to chronic, behavioral to physical. The company offers its members comprehensive care guidance, advocacy, and access to personalized virtual and in-person services for everyday and urgent care, primary care, behavioral health, and specialty care. Included Health is committed to fostering an inclusive workplace and ensuring equitable opportunities for all employees.

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