Member Care Advocate - Remote

Overview

As a Member Care Advocate at Included Health, you will be a vital representative of our mission to enhance healthcare standards, guiding members through their healthcare benefits and ensuring a seamless experience.

In Short

• Provide empathetic and comprehensive support to members.
• Own the member journey and resolve complex cases.
• Assist members with health plan-related questions.
• Guide members in accessing necessary healthcare services.
• Educate members on their available benefits.
• Utilize technology and internal tools effectively.
• Articulate the mission of Included Health.
• Drive member satisfaction through high-quality service.

Requirements

• Bachelor's degree with 2 years of healthcare experience or 5 years of relevant experience.
• Experience handling high-volume inbound calls.
• Technical proficiency with VoIP systems, Google apps, and CRM software.

Benefits

• Work remotely from a distraction-free home office.
• Be part of a mission-driven organization.
• Opportunity to make a significant impact in healthcare.