Enterprise Customer Success Manager - German Fluency - Remote

Overview

Samsara is the pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data to improve safety, efficiency, and sustainability in physical operations.

In Short

• Manage relationships with top customers post-implementation.
• Advise on customizing Samsara solutions for unique fleet challenges.
• Collaborate cross-functionally with Sales, Support, and Product teams.
• Travel to customer sites in Germany, The Netherlands, and the UK (up to 20%).
• Compose success plans with customers outlining objectives and timelines.
• Conduct workshops to recommend workflow changes.
• Mentor Customer Success and Support teams.
• Fluency in German required.
• 4+ years in Customer Success or account management, preferably in SaaS.
• Strong problem-solving and communication skills.

Requirements

• 4+ years in senior Customer Success or account management roles.
• Experience with technical products and enterprise SaaS.
• Strong emotional intelligence and priority management skills.
• Proven ability to build trust with stakeholders.
• Bachelor’s degree from a 4-year institution.
• Fluency in German is mandatory.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Health benefits and more.