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Bilingual Customer Support Specialist - Remote

Posted 10 hours ago
Customer Service
Full Time
AL, USA
$43,435 - $58,400 USD/year

Overview

Samsara is seeking a Bilingual Customer Support Specialist to enhance customer experience across various industries by providing exceptional support and resolving complex inquiries.

In Short

  • Support Samsara's service solutions and provide customer assistance.
  • Handle escalated customer inquiries across multiple channels.
  • Demonstrate advanced proficiency in customer service.
  • Mentor team members to enhance performance.
  • Identify customer trends to improve service processes.
  • Work flexible hours based on business needs.
  • Collaborate on cross-functional initiatives to drive efficiency.
  • Proactively improve customer support processes.
  • Champion company cultural principles.

Requirements

  • 3+ years in a customer-facing role within a contact center.
  • Full bilingual proficiency (English/Spanish) is a must.
  • Expertise in handling service requests in billing and renewals.
  • Exceptional communication and interpersonal skills.
  • Experience managing high-volume case loads.
  • Proficiency in ticketing systems like Zendesk or Salesforce.
  • Technical aptitude with macOS and related systems.
  • Availability to work flexible hours.

Benefits

  • Competitive salary with performance-based bonuses.
  • Flexible, employee-led remote model.
  • Comprehensive health and parental leave plans.
  • Professional development stipend.
  • Opportunities for career advancement.
Samsara logo

Samsara

Samsara (NYSE: IOT) is a leading innovator in the Connected Operations™ Cloud, providing a platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational improvements. With a focus on enhancing safety, efficiency, and sustainability across critical industries such as agriculture, construction, transportation, and manufacturing, Samsara is at the forefront of digital transformation. The company boasts a diverse range of product solutions, including Video-Based Safety, Vehicle Telematics, and Equipment Monitoring, and is committed to fostering a collaborative and inclusive work environment that values growth and customer success.

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