Bilingual Customer Support Specialist - Remote

Posted 1 week ago

Customer Service

Full Time

Brazil

Overview

As a Bilingual Customer Support Specialist at GoTo, you will play a crucial role in delivering exceptional service and support to our customers, helping them with technical issues related to our products.

In Short

Receive calls and emails from customers needing assistance.
Record services performed in a ticket registration system (Salesforce).
Perform callbacks to customers who left messages.
Troubleshoot IP telephony and software problems.
Provide technical support for installation and maintenance of systems.
Teach customers how to use solutions effectively.
Inform customers about updates and new features.
Perform diagnostic tests to identify issues.
Configure IP telephony appliances and manage user accounts.

Requirements

3 years of experience in Customer Support roles.
Technical knowledge to diagnose network problems.
Experience in handling frustrated customers professionally.
Advanced English level (80%) in both spoken and written communication.
Training in networks or related areas.
Basic knowledge of the SIP protocol.
CCNA certification or in progress is desirable.

Benefits

Comprehensive support for employees.
Inclusive culture promoting diverse perspectives.
Opportunities for learning and growth.
Collaboration in a team of passionate professionals.

.G.T.U

- GoTo Technologies USA

GoTo Technologies USA is a remote-centric company that specializes in providing flexible-work software solutions designed for small and medium-sized business IT departments, while also being powerful enough for enterprise needs. With a commitment to ensuring that time at work is productive, GoTo offers a range of products including GoTo Connect, GoTo Resolve, and Rescue. The company values diversity and inclusion, fostering a dynamic work environment where unique perspectives are celebrated. With over 3,000 global employees and more than $1 billion in annual revenue, GoTo is headquartered in Boston, Massachusetts, and has a significant presence across North America, South America, Europe, Asia, and Australia.

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