Technical Support Analyst L1 (Portuguese Speaker) - Remote

Overview

The Technical Support Analyst L1 will be the first point of contact for customers, assisting them in resolving issues, configuring systems, and maximizing the use of IP telephony and software solutions.

In Short

• Receive calls and respond to customer emails regarding product issues.
• Document all interactions in Salesforce.
• Diagnose and resolve technical issues related to IP telephony and software.
• Collaborate with higher levels for complex cases.
• Provide clear and professional customer support.
• Maintain communication with customers about updates and resolutions.
• Support remote device configuration.
• Utilize problem-solving skills to address customer challenges.
• Engage in continuous learning and professional development.
• Participate in a supportive work environment focused on employee well-being.

Requirements

• Technical education in Networking or related fields.
• Proven experience in customer service.
• Basic knowledge of networking and SIP protocol.
• Clear verbal and written communication skills.
• Proactive problem-solving abilities.
• Responsibility and adaptability in challenging situations.

Benefits

• Comprehensive health benefits and life insurance.
• Generous paid time off and holidays.
• Reimbursement for courses and books.
• Well-being programs and employee assistance.
• Retirement plan support.
• Gym reimbursement for physical wellness.
• Access to telemedicine services.
• Performance bonus program.
• Monthly home office expense support.