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Bilingual Customer Support Specialist - Remote

Posted 1 week ago
Customer Service
Full Time
USA

Overview

HungerRush is a leading provider of integrated restaurant solutions, seeking friendly and motivated Customer Support Specialists to assist customers and restaurant owners.

In Short

  • 100% Remote role
  • Serve customers and restaurant owners
  • Handle account management and order inquiries
  • Take inbound calls and make outbound calls
  • Manage incoming tickets via CRM
  • Minor troubleshooting of product or service issues
  • Document correspondence accurately
  • Available for evening and weekend shifts
  • Effective communication skills are essential
  • Self-directed and motivated individuals preferred

Requirements

  • High school diploma or equivalent
  • Fluent in English and Mandarin
  • Effective written and verbal communication skills
  • Strong critical thinking and problem-solving skills
  • Experience in a call center is a plus
  • Food industry experience is a plus
  • Efficient in a Windows-based environment

Benefits

  • Work remotely from anywhere
  • Flexible working hours
  • Opportunity to work with a leading restaurant solutions provider
  • Supportive team environment
HungerRush logo

HungerRush

HungerRush is a prominent provider of integrated restaurant solutions, specializing in enhancing the operational efficiency of restaurant owners and operators. Their flagship products, the HungerRush POS platform and Menufy Online Ordering platform, streamline various aspects of restaurant management, including digital ordering, delivery, customer engagement, and payment processing. By offering a comprehensive all-in-one system, HungerRush empowers restaurant operators of all sizes to gain deeper insights into their customers, maintain control over their operations, and drive profitable growth. The company is committed to innovation and collaboration, making it easier for restaurants to delight their guests and foster loyalty.

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