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Director of Support Enablement - Remote

Posted Yesterday
Project Management
Full Time
USA
$124,320 - $199,800 USD/year

Overview

Samsara is seeking a strategic and people-centric Director to lead Support Enablement across our Global Support organization, overseeing teams responsible for onboarding, ongoing learning, quality assurance, and talent development.

In Short

  • Lead and scale global Support Enablement functions.
  • Own the vision and roadmap for exceptional service delivery.
  • Drive strategy for learning programs across onboarding and training.
  • Enhance global quality programs for customer experiences.
  • Collaborate on talent development initiatives.
  • Build and lead a high-performing, distributed team.
  • Champion Samsara’s cultural principles.

Requirements

  • 10+ years in Learning & Development.
  • 5+ years managing and developing teams.
  • Proven success in enabling global support programs.
  • Strong leadership and communication skills.
  • Experience in technical training for remote teams.
  • Proactive with a strategic mindset.
  • Excellent communication skills.

Benefits

  • Competitive total compensation package.
  • Employee-led remote and flexible working.
  • Health benefits.
  • Samsara for Good charity fund.
Samsara logo

Samsara

Samsara (NYSE: IOT) is a leading innovator in the Connected Operations™ Cloud, providing a platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational improvements. With a focus on enhancing safety, efficiency, and sustainability across critical industries such as agriculture, construction, transportation, and manufacturing, Samsara is at the forefront of digital transformation. The company boasts a diverse range of product solutions, including Video-Based Safety, Vehicle Telematics, and Equipment Monitoring, and is committed to fostering a collaborative and inclusive work environment that values growth and customer success.

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