Lifecycle Marketing Lead - 9-month contract - Remote

Overview

The Lifecycle Marketing team is responsible for enhancing the customer messaging experience across email, mobile, and web, contributing to the overall end-to-end customer journey and experience.

In Short

• Lead various customer journey projects with a focus on CRM & omni-channel strategy enhancements.
• Work closely with CRM strategy team & stakeholders to define project scope and plans.
• Guide teams to deliver quality, on time, and on budget.
• Manage multiple projects with sharp attention to detail.
• Act as a hub for communication and problem-solving.
• Develop and maintain excellent relationships with partners.
• Maintain CRM reporting and monitor progress against team metrics.
• 3-5 years of Lifecycle or CRM experience required.
• Experience in program and process management.
• Self-starter that thrives in a fast-paced environment.

Requirements

• 3-5 years of Lifecycle or CRM experience.
• Experience in program and process management.
• Ability to manage workloads of others.
• Strategic competence and partnership skills.
• Experience in tracking and analyzing marketing performance.
• Effective communication skills.
• Strong attention to detail.
• Understanding of CRM trends and processes.
• College degree or equivalent experience.
• Bonus skills: SQL, HTML/CSS, experience with large ESP.

Benefits

• Competitive hourly rate.