Field Services Technician - Remote

Overview

As a Field Services Technician at Robust AI, you will play a critical role in deploying and maintaining robotic systems in warehouse environments, ensuring customer satisfaction and operational efficiency.

In Short

• Deploy and support robotic fleets in warehouses.
• Provide onsite training to customer teams.
• Travel up to 80% of the time for site inspections and repairs.
• Conduct routine and incident maintenance on robots.
• Diagnose and repair robots in the field.
• Maintain records of service calls and expenses.
• Collaborate with engineers for troubleshooting.
• Ensure safety and efficiency of robotic systems.
• Use electrical and mechanical tools as part of daily tasks.
• Work independently with a self-starter mindset.

Requirements

• Strong verbal and written communication skills.
• Empathy and safety orientation.
• Attention to detail in maintenance and assembly.
• Experience with troubleshooting and debugging robotics.
• Familiarity with electrical and mechanical tools.
• Comfort with Linux and basic programming.
• Ability to lift up to 50 lbs and stand for long periods.
• 4+ years of relevant experience preferred.
• Proficiency with Google Workspace applications.

Benefits

• Stock options and growth potential.
• Strong startup culture.
• Medical, Dental, and Vision coverage.
• Flexible vacation and sick leave practices.
• Paid parental leave.