Manager of Fraud Investigations - Customer Protection - Remote

Overview

Join a leading fintech company that’s democratizing finance for all. Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

With growth as the top priority...

The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

In Short

• Oversight of the day to day production of the Customer Protection team composed of fraud analysts, investigators, and a lead.
• Provide on-site subject matter expertise in current and emerging fraud typologies, investigative methods, customer-centric service, and company policies and resources.
• Close collaboration with other teams and departments to improve processes and manage escalations.
• Facilitate career paths and professional development of the analysts, investigators and leads under your supervision.
• Identify and implement efficiency and accuracy improvements throughout the investigation workflow and tools.
• Establish and monitor KPIs to drive success of the Customer Protection team.
• Occasionally serve as fraud on-calls (rotation basis) including weekends/holidays.

Requirements

• Bachelor's Degree.
• 5+ years working in fraud operations role.
• 3+ years of direct supervision experience.
• Experience scaling, broadening, and maturing teams.
• Experience with financial services fraud typologies.
• Demonstrable experience executing in the details and continuously improving processes.

Benefits

• Market competitive and pay equity-focused compensation structure.
• 100% paid health insurance for employees with 90% coverage for dependents.
• Annual lifestyle wallet for personal wellness, learning and development, and more!
• Lifetime maximum benefit for family forming and fertility benefits.
• Dedicated mental health support for employees and eligible dependents.
• Generous time away including company holidays, paid time off, sick time, parental leave, and more!
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits.