E-Commerce Associate/Analyst - Remote

Overview

At Riverside Insights, the E-Commerce Associate / Analyst plays a vital role in shaping the future of our digital commerce experience. This role supports the transition to our new headless commerce platform by leading analysis, QA, documentation, and vendor coordination. Your work will directly impact the performance and reliability of our ecommerce experience, helping us deliver a seamless and scalable solution that empowers educators and clinicians across the country.

In Short

• Track and analyze eCommerce performance metrics (e.g., traffic, AOV, cart abandonment, revenue) to uncover insights that inform UX improvements, conversion rate optimization, and campaign strategies.
• Support the setup, execution, and reporting of A/B tests and performance experiments in collaboration with Product, Design, and Marketing teams.
• Conduct QA for eCommerce components, CMS pages, and site features to ensure consistency, functionality, and readiness ahead of key launches.
• Monitor ServiceHub tickets and stakeholder requests to identify recurring issues, resolve blockers, and document improvement opportunities across the eCommerce experience.
• Maintain dashboards and reporting tools to visualize funnel metrics, subscription renewal performance, campaign results, and communicate insights to cross-functional stakeholders.
• Collaborate with Marketing, CX, and external vendors (e.g., HubSpot, GA4, CMS) to align on data requirements, escalate technical issues, and support subscription retention efforts.
• Maintain clear documentation of digital workflows, subscription processes, and operational playbooks to support platform migration and the successful launch of the new headless commerce experience.

Requirements

• Proven experience in eCommerce analysis and performance metrics.
• Strong understanding of A/B testing methodologies.
• Experience with QA processes in a digital environment.
• Ability to maintain dashboards and reporting tools effectively.
• Excellent collaboration skills with cross-functional teams.
• Familiarity with CMS platforms and tools such as HubSpot and GA4.
• Strong documentation skills for workflows and processes.

Benefits

• Opportunity to work on a new headless commerce platform.
• Impactful role in enhancing the digital commerce experience.
• Collaborative work environment with various teams.
• Professional growth opportunities in eCommerce analysis.