Customer Support Specialist - Audio/Video - Remote

Overview

Riverside empowers companies to record podcasts and video interviews remotely in studio-quality. Since launching, we have experienced rapid growth and are trusted by customers such as Spotify, NY Times, NBC, CNN, and iHeartMedia.

In Short

• Interacting with users by video call, chat, and email.
• Assist with setting up customers for remote recording and offer live troubleshooting.
• Ensure the highest quality customer service, while working in a remote environment.
• Continuously learn and develop one's skill set.
• Work with other teams to deliver the voice of the customer to our product team.
• Work closely with R&D to solve issues fast and efficiently.
• Provide our knowledge team with needed drafts for articles, internal knowledge, and training.

Requirements

• 1 to 3 years of proven experience as a sound/audio engineer.
• Experience with sound editing and recording equipment (e.g. mixing consoles).
• Working knowledge of recording software (DAW) and hardware (e.g. Pro Tools).
• Based in Czech Republic.
• Tech-savvy. Solution-oriented.
• Enjoys the puzzle of solving open-ended problems.
• Quick learner and loves it.
• Enjoy helping people.
• High level of empathy.
• Native level English - must!
• Able to work in a fast-paced and dynamic environment.
• High flexibility for schedule changes.
• A minimum of 30 MBPS internet speed when working from home.
• A degree in audio/sound engineering, audio recording program, or theatre arts focusing on audio/sound, and or a related field is a plus.

Benefits

• Opportunity to work in a fast-growing start-up.
• Collaborate with a global team.
• Continuous learning and development opportunities.
• Flexible work environment.
• Impactful work that contributes to customer satisfaction.