CRM Manager - Remote

Overview

As a CRM Manager at RISK, you will be responsible for enhancing customer relationships and driving retention metrics in the gaming and wagering industry.

In Short

• Manage regional indicators and prepare quarterly plans.
• Set long-term project goals for CRM.
• Create and execute communication strategies and promotions.
• Implement user segmentation and optimize communication chains.
• Collaborate with designers, analysts, and operations teams.
• Grow CRM and retention metrics.
• Handle ad-hoc project tasks as needed.
• Prepare reports on work results.

Requirements

• 2-3+ years in CRM management in the iGaming industry.
• Experience with various communication channels.
• Proactive and initiative-driven.
• Data-driven decision-making based on metrics and KPIs.
• Strong communication skills.
• Deep understanding of customer needs and behavior.
• Creative problem-solving abilities.
• Adaptable to market changes.
• Market analysis skills.
• Intermediate English proficiency or higher.

Benefits

• Global flexibility with remote work options.
• 20 working days of vacation.
• Paid sick leave.
• Learning coverage.
• Team building programs.
• Mental health programs.
• Sport coverage.
• Medical and dental insurance.