Remote Otter LogoRemoteOtter

CRM Manager - Remote

Posted 4 weeks ago
Data Analysis
Full Time
Worldwide
$73,000 - $100,000/year

Overview

The CRM Manager will oversee and optimize multiple Customer Relationship Management (CRM) platforms, ensuring data integrity, efficiency, and strategic utilization of data insights.

In Short

  • Manage and maintain multiple CRM platforms (Hubspot, Fluxx, Salesforce, etc.)
  • Develop and optimize SQL queries and scripts for data extraction
  • Design and implement Power BI dashboards and reports
  • Utilize advanced Excel features for data manipulation
  • Collaborate with cross-functional teams for data integration
  • Support data governance practices
  • Identify process improvement opportunities
  • Provide training and support to CRM users
  • Monitor system performance and troubleshoot issues
  • Assist in semiannual reports of program and policy work

Requirements

  • Strong interpersonal skills and dedication to public service
  • At least five years of professional experience in CRM Management or related fields
  • Advanced proficiency in Excel, Power BI, and basic SQL
  • Experience with CRM platforms (Fluxx, Salesforce, HubSpot)
  • Understanding of ETL processes and database structures
  • Ability to analyze large datasets
  • Experience with API integrations and automation tools
  • Knowledge of data governance and compliance best practices
  • Strong communication and stakeholder management skills
  • Reliable internet/data connection and flexibility for remote work

Benefits

  • Flexible work arrangements
  • Medical, dental, and vision benefits
  • Retirement plans
  • Paid time off
  • Public Service Loan Forgiveness (PSLF) eligibility
Council of State Governments logo

Council of State Governments

The Council of State Governments (CSG) Justice Center is a national organization dedicated to enhancing public safety and strengthening communities through research-driven strategies. Collaborating with various partners, the CSG Justice Center aims to reduce crime and incarceration rates among youth and adults involved in the justice system. With a focus on breaking the cycle of incarceration, advancing health and equity, and utilizing data to improve safety and justice, the organization employs over 170 professionals across more than 30 states. Their work includes providing housing, mental health, and addiction services, as well as supporting victims of crime. The CSG Justice Center is committed to fostering innovation and driving data-driven reform in the criminal justice sector, guided by a bipartisan advisory board.

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