Senior Client Success Manager, Pharmacy Benefit Management - Remote

Overview

We are seeking a dynamic and experienced Senior Client Success Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, taking a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction.

In Short

• Responsible for the overall relationship with assigned PBM clients.
• Maintain regular contact with clients and internal team members.
• Serve as the initial point of contact for operational inquiries.
• Partner with the Implementation Team for client transitions.
• Gather client requirements for the annual open enrollment process.
• Participate in client webinars and training sessions.
• Identify trends and work with operations to address issues.
• Ensure all requirements and deliverables are met on time.
• Support standardization efforts across accounts.
• Provide ongoing support and insights to clients.

Requirements

• Bachelor’s Degree Required; Master’s Degree Preferred.
• 5-8 years of experience in pharmacy operations.
• Detail-oriented with strong consultative skills.
• Solid client management and pharmacy benefit knowledge.
• Effective problem-solving and prioritization abilities.
• Strong communication and project leadership skills.
• Basic knowledge of spreadsheet and presentation tools.

Benefits

• Competitive salary range of $125,000 - $145,000.
• Opportunity to work with a dynamic team in healthcare.
• Supportive work culture that values diversity and inclusion.
• Professional development opportunities.
• Flexible work arrangements including remote options.