Pharmacy Customer Service Representative - Remote

Overview

The Pharmacy Customer Service Representative is responsible for assisting members and providers with pharmacy benefit inquiries, ensuring clear communication and documentation.

In Short

• Handle calls and correspondence regarding pharmacy benefits.
• Communicate issues and resolutions effectively.
• Document calls in a tracking system.
• Assist pharmacies in processing prescription claims.
• Advocate for customers in problem resolution.
• Foster teamwork and cooperation.
• Perform additional duties as assigned.

Requirements

• Bachelor’s Degree or equivalent work experience.
• Active National Pharmacy Technician Certification.
• 3-5 years of experience in a health plan or PBM contact center.
• Detail-oriented and analytical skills.
• Effective problem-solving capabilities.
• Solid communication skills.

Benefits

• Competitive salary.
• Opportunity to work in a mission-driven company.
• Inclusive culture and values.
• Development opportunities.