Bilingual Pharmacy Customer Service Representative - Remote

Overview

The Bilingual Pharmacy Customer Service Representative plays a crucial role in simplifying the healthcare experience by assisting members and providers with pharmacy benefit inquiries, ensuring effective communication and problem resolution.

In Short

• Handles calls and correspondence regarding pharmacy benefits.
• Communicates issues and resolutions to members and providers.
• Documents calls in a tracking system for clarity and accuracy.
• Assists pharmacies in processing prescription claims.
• Advocates for customers in problem resolution.
• Fosters a cooperative and respectful work environment.
• Performs additional duties as assigned.

Requirements

• Bachelor’s Degree or equivalent experience.
• Active National Pharmacy Technician Certification.
• Bilingual in English and Spanish.
• 3-5 years of relevant experience in a health plan or PBM contact center.
• Detail-oriented and empathetic with strong communication skills.
• Prior experience in problem-solving and managing change.

Benefits

• Competitive salary.
• Opportunity to work in a mission-driven organization.
• Supportive and inclusive work culture.
• Professional growth and development opportunities.