Pharmacy Customer Service Representative - Remote

Overview

The Pharmacy Customer Service Representative plays a vital role in simplifying the healthcare experience by assisting members and providers with pharmacy benefit inquiries and claims processing.

In Short

• Handle calls and correspondence regarding pharmacy benefit inquiries.
• Communicate effectively with members and providers.
• Document calls using established protocols.
• Assist pharmacies in processing prescription claims.
• Serve as a customer advocate in problem resolution.
• Foster teamwork and cooperation.
• Perform other assigned duties and projects.

Requirements

• Bachelor’s Degree or equivalent relevant work experience.
• Active/Current National Pharmacy Technician Certification.
• 3-5 years of relevant work experience in a health plan, TPA, or PBM contact center.
• Detail-oriented and analytical.
• Effective communication skills.
• Prior experience in a contact center environment.
• Ability to prioritize and manage through change.

Benefits

• Opportunity to work in a mission-driven organization.
• Access to a supportive team environment.
• Engagement in a transformative healthcare experience.