Client Success Manager, Pharmacy Benefit Management - Remote

Overview

We are seeking a dynamic and experienced Account Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, take a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction. This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts.

In Short

• Responsible for the overall relationship with assigned PBM clients, managing ongoing client touchbases and contract deliverables.
• Maintain regular contact with clients and internal team members regarding ongoing pharmacy operations.
• Lead and facilitate all client meetings, including quarterly and annual business reviews.
• Partner with Implementation team during new client implementations.
• Gather client requirements for annual open enrollment process.
• Participate in client webinars and training.
• Identify trends and work with operations team to take preventative measures.
• Ensure all requirements and deliverables are met and sent to the client timely.
• Support Rightway partners with interpreting plan design and resolving inquiries.
• Maintain an understanding of industry trends and provide insights to clients.

Requirements

• Bachelor’s Degree Required; Preferred: Master’s Degree.
• 5-8 years in pharmacy operations required.
• Detail-oriented with consultative and presentation skills.
• Solid client management skills and pharmacy benefit knowledge.
• Effective problem-solver and ability to prioritize.
• Basic knowledge of common spreadsheet and presentation tools.

Benefits

• Base salary of $100,000 - $120,000 before bonus potential.
• Opportunity to work in a mission-driven organization.
• Flexible working environment with remote options.
• Engagement in innovative healthcare solutions.
• Supportive team culture focused on personal and professional growth.