Customer Marketing Specialist - Remote

Overview

As Resolver's Customer Marketing Specialist, you'll play a key role in helping to create and run engaging customer programs.

In Short

• Manage customer marketing calendar and keep projects on track using Asana.
• Handle logistics for customer webinars and in-person events.
• Maintain accurate customer marketing data in Salesforce.
• Collaborate with Customer Success Managers to create case studies and reviews.
• Draft clear communications to invite customers to programs and highlight new content.
• Track customer engagement and responses to marketing initiatives.
• Capture and organize customer stories and testimonials for marketing use.
• Pull reports to analyze the performance of marketing programs.
• Work cross-functionally with teams to enhance customer marketing efforts.
• Contribute to a positive customer experience and community building.

Requirements

• 1-3 years experience in Marketing, Customer Success, or Communications.
• Strong organizational and project management skills.
• Ability to work across teams, especially with Customer Success Managers and Product teams.
• Excellent writing skills for drafting customer communications.
• Familiarity with Salesforce or similar CRM systems.
• Experience with project management tools like Asana is a plus.
• Passion for customer engagement and storytelling.

Benefits

• 100% paid health, dental & vision benefits from day one.
• Professional development opportunities and learning workshops.
• Open vacation policy averaging 3-4 weeks off per year.
• RRSP matching up to 2.5%.
• Best-in-class parental leave benefits.
• Flexible work environment with the option to work remotely or in-office.
• Access to snacks, beverages, and in-office games.