Conversational AI Designer - Remote

Overview

Replicant is a leader in Contact Center Automation, using AI to transform customer service interactions through natural conversations across various digital channels.

In Short

• Design and implement engaging conversations for AI Agents.
• Collaborate with customers to identify their needs.
• Utilize Replicant's platform for AI Agent construction.
• Partner with engineers to exceed customer expectations.
• Develop intent taxonomies to improve AI performance.
• Measure and enhance conversational outcomes using analytics tools.
• Contribute to conversation design best practices.
• Engage with Product teams for feature integration.

Requirements

• Experience with self-service automation technologies and API integrations.
• Excellent communication skills in client-facing roles.
• Strong design sense and customer empathy.
• Ability to prioritize caller experiences.
• Adaptable and comfortable with ambiguity.
• Strong analytical skills and data-driven mindset.
• Experience with design optimization.
• Familiarity with analytics tools like Tableau or PowerBI.
• 2-3 years of experience in designing AI-based experiences.
• BS/MS degree in a related field.

Benefits

• Remote working environment with respect for time zones.
• Highly competitive salaries and equity options.
• Top-notch healthcare benefits.
• Health and wellness perks.
• Equipment stipend for home office setup.
• Flexible vacation policy.
• Team trips and offsites.
• 5-week sabbatical after 4.5 years of service.