Customer Success Manager II - Remote

Overview

As a Customer Success Manager (CSM) at Renaissance, you will be responsible for managing District and School level accounts, ensuring customers experience exceptional value from our platform, and driving successful student learning outcomes.

In Short

• Manage a portfolio of business across assigned territories.
• Ensure customer satisfaction throughout their journey.
• Collaborate with cross-functional teams to support customers.
• Lead strategic conversations to align product value with customer goals.
• Drive product adoption strategies for customer success.
• Analyze feedback and success metrics to improve customer experience.
• Implement retention strategies to reduce churn.
• Oversee customer onboarding to ensure a smooth transition.
• Engage customers through various communication strategies.
• Provide mentorship in customer success best practices.

Requirements

• 2-3 years experience in Customer Success.
• Strong understanding of the K12 education landscape.
• Excellent organizational and analytical skills.
• Strong interpersonal and communication skills.
• Proven track record of meeting goals and delivering outcomes.
• Bonus: Experience in a SaaS education company.

Benefits

• World Class Health Benefits: Medical, Dental, Vision.
• 401(k) with company match.
• Paid Vacation and Sick Time Off.
• 12 Paid Holidays.
• Parental Leave (20 weeks total, 14 paid).
• Tuition Reimbursement.
• Life & Disability Insurance.
• Employee Assistance Programs.