Technical Support Specialist - Remote

Overview

We want individuals who bring more than just technical know-how. Tell us what you can bring to the table, how you meet the requirements, and what your vision is for building an environment you’ll be proud of.

We work in a dynamic, fast-paced environment supporting a diverse range of clients with cutting-edge technology solutions. If you’re passionate about technology, love solving complex problems, and are ready to grow your career, we want to hear from you!

In Short

• Provide first-level technical support to clients via phone, email, and remote access.
• Diagnose and resolve hardware, software, and network issues for multiple clients.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot Windows Desktop and Microsoft Office applications.
• Assist with user account management, including password resets and access provisioning.
• Monitor and respond to helpdesk tickets promptly, ensuring SLAs are met.
• Escalate complex issues to higher-level support teams when necessary.
• Document and track issues, resolutions, and procedures in the helpdesk system.
• Conduct remote troubleshooting and provide clear instructions to clients.
• Assist with IT projects for clients, such as system upgrades, deployments, and email migrations.
• Deliver excellent customer service and ensure client satisfaction.

Requirements

• Strong technical knowledge and problem-solving skills.
• Experience in providing technical support.
• Familiarity with Windows Desktop and Microsoft Office applications.
• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Customer service orientation.

Benefits

• Opportunity for career growth.
• Dynamic work environment.
• Supportive team culture.