Senior Manager, Payroll Onboarding Consultants - Remote

Overview

This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Manager, Onboarding Consultants, as part of our Global Payroll and HCM Services team.

In Short

• Lead, manage, and scale the global team of Onboarding Consultants.
• Provide strategic direction and mentorship to team members.
• Define and monitor operational KPIs, SLAs, and performance metrics.
• Partner with internal stakeholders for cross-functional alignment.
• Champion process optimization and automation.
• Develop strategies for continuous improvement in client onboarding.
• Serve as the voice of the customer during onboarding.
• Collaborate with leadership for resource forecasting and team growth.
• Drive change management and adoption of new tools.
• Use data and insights for decision-making.

Requirements

• Extensive experience in customer onboarding or professional services.
• Managing global or regional implementation teams.
• Ability to drive operational excellence across geographies.
• Passionate about people management and coaching.
• Analytical and data-driven decision maker.
• Comfortable working cross-functionally.
• Experience in fast-paced environments.
• Excellent communication and stakeholder management skills.
• Ability to work asynchronously with a distributed team.
• Fluent in English.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events.