MM/Enterprise Customer Success Manager - Remote

Overview

The MM/Enterprise Customer Success Manager will act as a trusted advisor and advocate for customers, managing the entire customer lifecycle to ensure retention and satisfaction.

In Short

• Manage customer relationships and retention strategies.
• Implement Customer Success Plans and set goals.
• Conduct business reviews in collaboration with the sales team.
• Identify upselling and cross-selling opportunities.
• Deliver high-quality service and support.
• Educate customers on product usage.
• Monitor customer health to prevent churn.
• Act as a trusted advisor on product functionality.
• Collaborate with various stakeholders effectively.
• Foster long-term partnerships with clients.

Requirements

• Strong expertise in customer lifecycle management.
• Experience with customer retention and churn mitigation.
• Proven track record in developing customer relationships.
• Ability to manage complex onboarding projects.
• Excellent attention to detail.
• Strong problem-solving skills across various scenarios.
• Fluent in English with strong communication skills.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget and IT equipment.
• Budget for local in-person social events.