Knowledge Management Senior Specialist - Remote

Overview

As a Knowledge Management Specialist within the Customer Experience (CX) Operations team, you will take ownership of maintaining and evolving critical areas of the Remote knowledge base. You will play a pivotal role in improving the accuracy, accessibility, and strategic value of knowledge content that enables Remote’s teams to deliver exceptional support and compliant guidance at scale.

In Short

• Manage and maintain assigned knowledge domains.
• Create, revise, and optimize knowledge articles.
• Ensure documentation is treated as a Single Source of Truth (SSoT).
• Partner with Product, Legal, Ops, and Support teams.
• Use analytics to monitor article performance.
• Help evolve templates and workflows.
• Proactively monitor legal and product change logs.
• Participate in mid-scale projects.
• Provide guidance to junior team members.

Requirements

• Strong operational background in knowledge management.
• Ability to identify automation opportunities.
• Familiarity with content management systems and AI tools.
• Strong cross-functional collaboration experience.
• Ability to ensure content quality and maintenance.
• Comfort using data to evaluate knowledge effectiveness.
• Demonstrated initiative and autonomy.
• Thrive in dynamic environments.
• Excellent communication skills in English.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events.