Knowledge Management Specialist - Remote

Overview

The Knowledge Management Specialist will focus on crafting user-friendly help content and collaborating across teams to ensure the accuracy and scalability of Canva’s knowledge base.

In Short

• Create Help Center articles and chatbot content for users.
• Develop knowledge base articles and workflows for specialists.
• Write content that powers AI systems.
• Apply UX writing principles for clarity and accessibility.
• Collaborate with product, engineering, and support teams.
• Maintain high-quality support content.
• Balance quick requests with long-term projects.
• Contribute to content QA and knowledge maintenance.
• Engage in a fast-paced, evolving work environment.
• Support the growth of Canva’s content design function.

Requirements

• 1-2 years of experience in knowledge architecture or content design.
• Fluent in Mandarin Chinese, English, and Japanese.
• Proficient in writing for both humans and AI.
• Strong understanding of service design is a plus.
• Experience with AI tools and automation.
• Ability to work independently and collaboratively.
• Strong problem-solving skills.
• Effective stakeholder communication.
• Ability to prioritize multiple projects.
• Adaptability to rapid changes.

Benefits

• Opportunity for significant growth and impact.
• Work in a fast-moving environment.
• Support for professional development.