Customer Care Associate - APAC - Remote

Overview

The Customer Care Associate position at Remote is focused on supporting our standard users. The role involves providing customer support across various verticals and product areas via email and live messaging channels.

In Short

• Join a fully remote team at Remote.
• Support various user types through email and live messaging.
• Enhance the customer journey and advocate for customer needs.
• Collaborate with multiple stakeholders across teams.
• Work with CRM tools to manage customer interactions.
• Maintain productivity standards with attention to detail.
• Respond to tickets within agreed service level times.
• Be the voice and ear for users, ensuring their needs are met.
• Strong interest in modern web technologies is a plus.
• Fluent in English is required.

Requirements

• Strong problem-solving skills.
• Experience in Customer Support or Customer Enablement.
• Hands-on experience in Live Chat and Email Support.
• Ability to collaborate with stakeholders with varying priorities.
• Excellent communication skills.
• Ability to navigate ambiguous situations comfortably.
• Fluency in written and spoken English.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events.