Customer Care Associate - Remote

Overview

FilterEasy, LLC is a leading manufacturer and direct-to-consumer distributor of air and water filter products. The subscription-based service eliminates the stress of remembering when to change filters in the home to maintain healthy air and drinking water. With just a few clicks via its modern e-commerce design, customers are set up to receive their filters on-time, when it’s time to change them - never having to think about it again.

In Short

• Manage a queue of customer inquiries via multiple channels.
• Identify at-risk customers and enhance engagement.
• Document customer interactions and track trends.
• Advocate for process improvements in customer support.
• Meet performance and productivity goals.
• Provide guidance and support to customers and team members.
• Handle a variety of responsibilities in a fast-paced environment.
• Excellent written and verbal communication skills required.
• Bilingual English - Spanish speakers preferred.
• 1 year of contact center experience required.

Requirements

• Excellent written and verbal communication skills in English.
• Problem-solving mindset with integrity and accountability.
• Comfort with technology and CRM platforms.
• Bilingual English - Spanish speakers strongly preferred.
• 1 year of contact center experience required.
• Strong time management skills.
• Typing speed of 50 WPM or higher.
• Quiet work environment for phone calls.
• Reliable internet service with speeds of 50 mbps or higher.
• Willingness to attend annual in-person company meetings.

Benefits

• Opportunity for growth within a fast-paced startup environment.
• Supportive team atmosphere.
• Training and development opportunities.
• Reimbursement for business travel to annual meetings.