Customer Care Associate - Remote

Overview

The Customer Care Associate position at Remote is focused on supporting standard users by providing customer support across various channels.

In Short

• Support standard users via email and live messaging.
• Enhance the customer journey and advocate for customer needs.
• Collaborate with multiple stakeholders.
• Respond to tickets within agreed service level times.
• Work closely with Customer Success and operational teams.
• Maintain productivity standards with attention to detail.
• Fluency in English is required.
• Experience in customer support within a tech environment is preferred.
• Remote work experience is a plus.
• Familiarity with HR and Payroll systems is beneficial.

Requirements

• Strong problem-solving skills.
• Experience in Live Chat and Email Support.
• Hands-on experience with CRM tools.
• Excellent collaboration and communication skills.
• Interest in modern web technologies.
• Ability to navigate ambiguous situations.
• Fluent in written and spoken English.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours.
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events.