Customer Care Associate - Remote

Overview

The Customer Care Associate is a key member of the Customer Care team, responsible for handling incoming phone inquiries and assisting shareholders efficiently and professionally.

In Short

• 100% Remote position for a temporary assignment lasting 3-8 months.
• Start date around September 22nd.
• Respond to phone inquiries related to shareholder accounts.
• Document call notes accurately in the system.
• Maintain performance metrics such as call quality and productivity.
• Must have 1+ year of high-volume call center experience.
• Flexibility in schedule and duties is required.
• Ability to work in a fast-paced environment.
• High School diploma or equivalent preferred.
• Compensation is $20.00 per hour.

Requirements

• Strong communication skills and excellent phone etiquette.
• Ability to multi-task and work collaboratively.
• Willingness to learn about the financial services industry.
• Overtime hours may be required based on business needs.
• Experience with technology and multiple systems.

Benefits

• Equal opportunity employer.
• Engage with significant organizations in the UK and US.
• Opportunity to develop skills in customer management.
• Work with a diverse team and contribute to positive experiences.