Customer Care Associate - Remote

Overview

The Customer Care Associate (CCA) plays a vital role in assisting members and clients at Fidelis Care, ensuring high levels of customer satisfaction while meeting performance standards.

In Short

• Assist members and clients at assigned Fidelis Care office location.
• Meet daily performance and customer service standards.
• Educate and resolve inquiries regarding Fidelis Care products and services.
• Enroll prospective members and renew coverage.
• Log interactions in Salesforce and ensure compliance with guidelines.
• Clarify customer complaints and provide solutions.
• Develop relationships with existing members.
• Perform other duties as assigned, including community engagement.
• Training in sales processes and Fidelis Care products required.
• Flexible work schedule may include nights and weekends.

Requirements

• High School Diploma or Equivalent required.
• Associates or Bachelor’s Degree preferred.
• Ability to undergo internal training and pass proficiency tests.
• Bilingual in Chinese Mandarin and Cantonese preferred.
• Strong communication and problem-solving skills.
• Familiarity with Salesforce and documentation practices.
• Commitment to compliance with regulatory standards.
• Ability to work independently and as part of a team.
• Passion for member satisfaction and education.
• Flexibility in work schedule and location.

Benefits

• Competitive pay and comprehensive benefits package.
• Health insurance and 401K options.
• Tuition reimbursement and paid time off.
• Flexible work options including remote and hybrid schedules.
• Commitment to diversity and equal opportunity employment.
• Support for candidates throughout the hiring process.
• Access to high-quality healthcare and innovative programs.
• Encouragement of personal and professional development.
• Incentives may be available based on performance.
• Subject to program eligibility for benefits.