Customer Care Associate - Remote

Overview

The Customer Care Associate at SonicWall is responsible for handling non-technical customer inquiries, ensuring customer satisfaction, and collaborating with various departments to resolve issues.

In Short

• Handle service contracts, account access, and license issues.
• Review and improve customer service operations.
• Meet customer service support metrics.
• Interface with other teams to resolve customer inquiries.
• Document issues using tracking systems.
• Screen incoming customer calls globally.
• Assist with ticket creation.
• Verify customer entitlements.
• Identify issues needing engineering assistance.
• Resolve issues with cloud services.

Requirements

• Attention to detail and strong documentation skills.
• Good research and problem-solving abilities.
• Effective written and verbal communication skills.
• Fluency in English.
• High school diploma or equivalent preferred.
• 1-2 years of related experience.
• Experience in customer service or call center.
• Some experience with Microsoft programs.

Benefits

• Equal opportunity employer.
• Diverse work environment.