Remote Otter LogoRemoteOtter

Customer Care Associate - Remote

Posted 3 days ago
Customer Service
Full Time
Worldwide

Overview

The Customer Care Associate is responsible for handling service requests from customers via phone and email, ensuring timely updates and excellent service.

In Short

  • Receive service requests via phone and email
  • Monitor aging service calls and provide updates
  • Accurately invoice service calls
  • Work with vendors and technicians
  • Handle 25+ incoming and 20+ outgoing calls daily
  • Manage 40+ service tickets per day
  • Complete daily service call updates
  • Positive and professional attitude required
  • Strong oral and written communication skills needed
  • Intermediate computer knowledge is essential

Requirements

  • Positive, professional attitude
  • Strong communication skills
  • Excellent customer service skills
  • Intermediate knowledge of Microsoft Office
  • Ability to work in a remote setup

Benefits

  • Paid training provided
  • Remote work setup
  • Company laptop provided
  • HMO coverage on Day 1
  • Additional paid time off
  • Unused leave conversion
  • Attendance bonus
  • Annual bonus opportunities
  • Monthly prizes and bonuses
  • Up to 30K referral bonus
STAFFVIRTUAL logo

STAFFVIRTUAL

STAFFVIRTUAL is a dynamic company specializing in providing comprehensive accounting solutions, particularly in sales tax management for clients across various jurisdictions in the United States. With a focus on accuracy and efficiency, STAFFVIRTUAL supports businesses by handling sales tax calculations, reconciliations, and filings, ensuring compliance with state regulations. The company values its employees by offering a remote work setup, competitive benefits, and a supportive work environment that encourages professional growth and work-life balance.

Share This Job!

Save This Job!

Similar Jobs:

Remote - Referral Board logo

Customer Care Associate - Remote

Remote - Referral Board

1 week ago

Join Remote as a Customer Care Associate to provide exceptional support to users while enjoying a fully remote work environment.

Worldwide
Full-time
Customer Service
$14,450 - $32,500/year
Remote logo

Customer Care Associate - Remote

Remote

1 week ago

Join Remote as a Customer Care Associate to support users and enhance their experience through effective communication and problem-solving.

Worldwide
Full-time
Customer Service
$14,450 - $32,500/year
etaily logo

Customer Care Associate - Remote

etaily

3 weeks ago

The Customer Care Associate provides product and service information while resolving customer issues across multiple channels.

Worldwide
Full-time
Customer Service

A.I.L.A.A.B

Customer Care Associate - Remote

American Income Life AO - Abimbola Balogun

6 weeks ago

Join AO Globe Life as a Customer Care Associate and provide exceptional customer service from the comfort of your home.

Canada
Full-time
Customer Service
Eurofins logo

Recruiting & Customer Care Associate - Remote

Eurofins

5 weeks ago

Join SAM as a part-time Recruiting & Customer Care Associate, providing support to respondents and ensuring a high-quality customer experience.

MN, USA
Part-time
Customer Service
16.00/hour